Privacy Policy

Cross Roofing Limited – Privacy Policy

Effective Date: 7 November 2025

Next Review Date: 7 November 2026

1. Introduction

Cross Roofing Limited (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website www.crossroofing.co.uk or otherwise engage with us online or offline.

By using our website, you agree to the terms of this policy.

2. Who We Are

Cross Roofing Limited

Registered Office: [Unit 10 Tilia Court, Anson Way, Beccles, Suffolk, NR347BF]

Company Registration Number: [4277119]

Email: [enquiries@crossroofing.co.uk]

Phone: [01502 712702]

We are a UK-based roofing company providing roofing installation, repair, and maintenance services.

3. What Information We Collect

We may collect and process the following types of information:

a. Personal Information You Provide

• Name
• Email      address
• Phone      number
• Address      (where relevant to enquiries or services)
• Any      additional information you choose to provide in contact forms or emails

b. Automatically Collected Information

When you visit our website, we may automatically collect:

• IP      address
• Browser      type and version
• Operating      system
• Pages      visited and time spent on each page
• Referring      website or search engine

This data helps us understand how visitors use our site and improve its performance.

4. How We Use Your Information

We use your information to:

• Respond      to your enquiries or quote requests
• Provide      roofing services or arrange site visits
• Send      service updates or follow-ups
• Improve      our website and services
• Comply      with legal obligations

We do not sell or rent your personal information to third parties.

5. Lawful Basis for Processing

We process personal data under one or more of the following lawful bases:

• Contract:      To perform our contract with you or take steps before entering into one.
• Consent:      Where you have provided consent (e.g., submitting an enquiry form).
• Legitimate      Interests: To operate and improve our business.
• Legal      Obligation: To comply with UK law or regulatory requirements.

6. Data Sharing

We may share your data with:

• Our      employees and contractors involved in providing services
• Trusted      service providers such as IT or website hosting companies
• External      health & safety consultants, where relevant to works undertaken
• Legal      or regulatory bodies if required by law

All third parties are required to keep your data secure and use it only for the purpose intended.

7. Data Security

We have implemented appropriate security measures to prevent your personal data from being lost, misused, or accessed without authorisation. Access to your data is limited to staff and contractors who have a business need to know.

8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including legal, accounting, or reporting requirements.

For most enquiries, we retain data for up to 6 years in line with HMRC and business record-keeping guidelines.

9. Your Data Protection Rights

Under UK GDPR, you have the right to:

• Access      a copy of the personal data we hold about you
• Request      correction or deletion of your data
• Object      to or restrict processing of your data
• Withdraw      consent at any time (where applicable)
• Lodge a      complaint with the Information Commissioner’s Office (ICO)

You can contact the ICO via www.ico.org.uk.

10. Cookies

Our website uses cookies to improve user experience and website performance.

You can manage or disable cookies through your browser settings.

For more details, see our Cookie Policy (available separately or as part of this policy).

11. Links to Other Websites

Our website may contain links to external websites. We are not responsible for the content or privacy practices of these third-party sites.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated “Effective Date.”

13. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:

Cross Roofing Limited

Email: [enquiries@crossroofing.co.uk]

Phone: [01502 712702]

Address: [Unit 10 Tilia Court, Anson Way, Beccles, Suffolk, NR347BF]